How can we help you?

Direct channels with our wholesale customer service team and estimated response times.

Our B2B sales team is available Monday through Friday from 8:00 AM to 6:00 PM (GMT-3). Orders placed before 2:00 PM are processed on the same business day. For after-hours emergencies, you can email info@thomasstfoodco.com and we will respond at the start of the next business day.

The standard SLA for technical or billing inquiries is 4 business hours. For quote or sample requests, the maximum time is 24 business hours. You will always receive an automatic acknowledgment with the ticket number.

Yes, you can call (299)478-3025 during business hours. A specialist advisor in the HoReCa sector will assist you without delays. If all lines are busy, leave a message and we will return your call within 30 minutes.

We have a complete FAQ section with information on delivery times, payment terms, certifications, and returns. You can access it from the main menu or directly on our contact page. If you don't find what you're looking for, use the quick inquiry form.

We are here to help you

Contact our B2B distribution team to inquire about prices, certifications, or to coordinate recurring orders.

Address
Alcala 92888 4 E
Business hours

Monday to Friday from 8:00 to 18:00
Saturdays from 9:00 to 13:00

Phone (299)478-3025
Email info@thomasstfoodco.com

Need a custom batch?

Tell us what supplies you're looking for and what volume you work with. We'll get back to you within 24 hours.

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